FAQ - Frequently Asked Questions
Product & Quality
Q: Why Made-to-Order? Exclusivity & Earth First.
A: At The Bossie Club, we reject the wasteful blueprint of mass-produced fast fashion. Every single item in our collection is custom-crafted uniquely for you the exact moment you place your order.
Q: What makes your apparel premium?
A: We don't believe in cheap, fast-fashion prints that peel off after a single wash. The majority of our streetwear collection features high-density, commercial-grade custom embroidery and high-street tailoring. We source ultra-soft, durable fabrics designed to look sharp, retain their structure, and withstand daily life with an energetic Boston Terrier.
Q: How should I wash my apparel to keep it looking fresh?
A: To protect the custom embroidery and ensure fabric longevity, we recommend washing your garments inside out in cold water on a gentle cycle with mild detergent. Hang to dry or tumble dry on low. Do not iron directly over embroidered or printed designs.
Q: Do you have a size guide?
A: Yes! Because every piece is custom-made to order for exclusivity and zero-waste reasons, we cannot offer exchanges for incorrect sizing. We highly recommend checking the detailed sizing chart located on every individual product page before placing your order. If you are between sizes and prefer a comfortable, relaxed streetwear fit, we suggest sizing up.
Logistics & The Custom Process
Q: Why does my order say "Processing" or take a few days to ship?
A: Welcome to slow fashion! To prevent global textile waste, The Bossie Club does not mass-produce inventory or hold deadstock. The exact moment you purchase an item, it is securely routed to our premium local hubs where it is custom-embroidered or printed just for you. This custom crafting process typically takes 2–5 business days before handing over to the shipping carrier.
Q: I ordered a crewneck and a keep cup, but only one arrived. Where is the rest of my order?
A: Don’t worry, your missing item is on the way! To maintain the highest quality standards, our hardware (like keep cups and water bottles) and our premium apparel require entirely different, specialized machinery. Because of this, they are produced at separate regional hubs and often ship in separate packages. Check your email for multiple tracking links to follow each parcel's journey.
Q: Can I change or cancel my order after it's placed?
A: Because our zero-waste fulfillment system triggers automated production almost immediately after checkout, we have a very small window for changes. If you notice an error in your shipping address or sizing, please email us at support@thebossieclub.com within 1 hour of placing your order. Once our production facilities begin crafting your item, the order cannot be altered or canceled.
Q: How long until my my order is dispatched?
A: Production Time: Please allow 2–5 business days for our local hubs to embroider or print your item before it ships out.
Q: Shipping Rates & Delivery Windows:
United States: Standard domestic shipping takes roughly 3–7 business days following fulfillment.
International (including Australia): Cross-border transit times generally range from 7–21 business days depending on customs processing speeds.