Refund policy

THE BOSSIE CLUB — RETURN & REFUND POLICY

 

Our Philosophy: Conscious Crafting & True Exclusivity Thank you for supporting sustainable fashion. In alignment with our commitment to ecological responsibility and keeping our drops strictly exclusive, every item we offer is custom-made to order the exact moment you buy it. Because we do not maintain bulk inventory, mass overproduction, or hold deadstock, The Bossie Club does not accept returns, refunds, or exchanges for buyer’s remorse, change of mind, or incorrect size selection. By finalizing your purchase, you acknowledge that your garment or lifestyle hardware is being uniquely constructed just for you to eliminate industry waste.

 

1. Sizing and Order Changes

Because all pieces are customized on-demand, we cannot offer exchanges if you order the wrong size. We highly encourage you to review the detailed sizing chart located directly on every individual product page before placing your order.

  • The 1-Hour Window: If you notice that you made an error with your size, color selection, or shipping address, please email us immediately at support@thebossieclub.com within 1 hour of checkout.

  • Once your order passes this window, it is automatically securely transmitted to our automated production facilities to begin crafting, and it can no longer be canceled, modified, or re-routed.

2. Damaged, Defective, or Incorrect Items

Your experience and trust in our club's quality are everything to us. If your item arrives with a genuine manufacturing defect, structural damage, or if you receive the completely wrong item/design, we will gladly arrange a 100% free replacement or full refund.

How to open a claim:

  1. Contact our support crew at support@thebossieclub.com within 14 days of the product's delivery date.

  2. Provide your Order Number (e.g., #BOSSIE1001).

  3. Attach clear, well-lit photographs that explicitly display the issue (e.g., a structural tear, a broken zipper, or a clear printing/embroidery misprint).

Once our team reviews the submission and confirms the manufacturing error, we will immediately initiate a brand-new custom replacement to be built and shipped to you at zero additional cost, or issue a full refund to your original payment method.

3. Unauthorized Returns (Do Not Return to Sender)

Please do not mail your purchased items back to the return address printed on the shipping label of your package.

Our fulfillment network utilizes multiple specialized domestic hubs across the country that are structured entirely for production and outgoing shipping—they are not equipped to process, hold, or scan incoming guest returns. Any packages sent back to sender or returned to our manufacturing hubs without prior email confirmation and authorization from our team will be forfeited and cannot be refunded.

4. Lost or Stolen Packages

Once your package leaves our custom production facility and a tracking number is generated, possession of the goods officially transfers to the carrier network (e.g., USPS, FedEx, DHL).

  • The Bossie Club is not responsible for packages that are marked as "Delivered" by the carrier but are missing or stolen from your property.

  • If your package appears to be lost in transit (no tracking updates for more than 10 business days), please contact us so we can help file an investigation with the carrier service.