Shipping policy

THE BOSSIE CLUB — SHIPPING POLICY

 

Our Philosophy: Conscious Crafting & Zero Waste At The Bossie Club, we reject the wasteful blueprint of mass-produced fast fashion . To prevent global textile overproduction and minimize environmental impact, every premium piece of streetwear in our collection is custom-made to order the exact moment you purchase it . Thank you for making a sustainable choice for the community .

 

1. Fulfillment & Production Times

Because your clothing items (including custom-embroidered caps, premium crewnecks, and high-street shirts) are individually crafted rather than pulled from bulk warehouse shelves, they require a short production window before dispatch :

  • Standard Production Time: Please allow 2–5 business days for our regional fulfillment hubs to custom print or embroider your garments .

  • During seasonal drops or high-volume periods, production may take slightly longer. We prioritize quality checks over rushing items, ensuring your gear lasts.

2. Shipping Rates & Delivery Windows

Once your custom order has passed its strict quality control check, it is instantly handed over to local carrier networks . A tracking number will be emailed to you the moment your parcel leaves our lines .

  • United States (Domestic Focus): Standard domestic shipping across the US takes roughly 3–7 business days following production . Garments route from domestic US facilities to provide fast, reliable transit .

  • International (including Australia): Cross-border transit to Australia and other global destinations typically ranges from 7–21 business days, heavily dependent on regional postal sorting and customs clearance processing speeds .


3. The 1-Hour Order Change Window

To maintain fast delivery timelines, our automated zero-waste system transmits your order details to production facilities almost immediately following checkout .

  • If you catch a typo in your shipping address, or need to quickly change your size/color selection, you must contact us at support@thebossieclub.com within 1 hour of placing your order .

  • Once this brief window passes, your garment has entered the physical production queue and the order can no longer be modified, canceled, or re-routed .


4. Customs, Tariffs, and Import Duties

For all international shipments outside of the United States (including orders shipped to Australia), please note that The Bossie Club is not responsible or liable for any local customs fees, import taxes, tariffs, or carrier processing costs levied by your country's border authorities . Any additional local fees applied during or after transit are the sole responsibility of the customer .


5. Lost, Missing, or Stolen Packages

Once your package leaves our production facilities and a tracking sequence is generated, possession and liability of the goods officially transfer to the carrier network (e.g., USPS, FedEx, DHL, Australia Post) .

  • The Bossie Club is not structurally responsible for packages that are verified as "Delivered" by the carrier but are missing or stolen from your property .

  • If your shipment is genuinely lost in transit (meaning your tracking code stalls with zero carrier updates for more than 10 consecutive business days), please email us immediately so we can open an official carrier investigation and assist you .